Data collected
The storefront may process customer contact details, account details, order details, support messages, analytics events and security logs needed to operate the site and respond to enquiries.
Customer data handling
Privacy Policy
This policy explains how OpticsWorld handles account, order, support and analytics data when customers browse, enquire or place orders through the website.
Secrets and payment safety
Payment secrets are never shown in the admin UI and raw card details must not be stored by this storefront. Final payment processing is handled only by approved payment providers.
Rights and requests
Customers can request access, correction, anonymisation or deletion of personal data where applicable. Use the privacy request form in the account area or contact support with the checkout email, order reference or AI chat conversation reference.
AI chat and support messages
AI chat records may include the question, page context, product references, basket summary and support handoff details needed to answer product, delivery, payment or returns enquiries. Do not enter raw card details in chat. Staff can export, review, anonymise or delete chat records through the controlled support workflow.