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Knowledge Base

Returns

Use this page before starting a return so the product, packaging, accessories and order details are handled cleanly.

Before opening a return

Contact support with your order number, product name, reason for return and whether the product has been mounted, used outdoors or powered on.

Condition and accessories

Returns are easier to process when the optic, packaging, manuals, mounts, cables, batteries and accessories are complete.

  • Keep all packaging until the setup is confirmed.
  • Do not send batteries loose without support guidance.
  • Share photos if the condition needs review.

Help topics

FAQs

Direct answers for common support and buying questions.

Should I contact support before returning optics?

Yes. Send the order number and product condition first so the correct route can be confirmed.

Do accessories need to be returned?

Yes. Include supplied cables, batteries, mounts, manuals, cases and any included accessories unless support tells you otherwise.

Can mounted or field-used products be returned?

Support needs to review the condition first because mounted or field-used optics may require inspection.